Terms

Purchase and fulfilment terms shaped for a premium retail experience.

These launch-ready terms cover account access, order placement, delivery confirmation, Nurapoints, and support expectations in plain language.

Key order terms

Account checkout

Customers must sign in before checkout so orders, delivery, and Nurapoints stay tied to one account.

Delivery confirmation

Eligible deliveries require OTP confirmation before handoff is completed and, in COD cases, before rewards are finalized.

Rewards and support

Nurapoints

Nurapoints are credited according to payment and delivery completion rules and remain visible in the customer dashboard.

Support review

Failed delivery attempts and other exceptional cases may be reviewed by Nura operations before a final outcome is applied.