Terms
These launch-ready terms cover account access, order placement, delivery confirmation, Nurapoints, and support expectations in plain language.
Account checkout
Customers must sign in before checkout so orders, delivery, and Nurapoints stay tied to one account.
Delivery confirmation
Eligible deliveries require OTP confirmation before handoff is completed and, in COD cases, before rewards are finalized.
Nurapoints
Nurapoints are credited according to payment and delivery completion rules and remain visible in the customer dashboard.
Support review
Failed delivery attempts and other exceptional cases may be reviewed by Nura operations before a final outcome is applied.